What It Might Mean

They changed their mind but didn’t notify you.

They forgot the appointment or didn’t see the confirmation/reminder.

They were never serious, possibly unqualified or misrepresented interest.

They had a legitimate reason (emergency, scheduling conflict, etc.) and might still be interested.

We will attempt to reach out to your lead 3 times to reschedule your appointment. If we’re unable to reconnect with your lead after three follow-up attempts, the lead will be marked as unresponsive. We will not replace those leads.

Our target is to have an 80% connection rate which is a gold standard benchmark for appointments books across all industries.

Appointments are deemed to have incorrect contact information if the phone number or email provided is invalid, disconnected, or the contact does not exist. All leads are verified prior to delivery; however, occasional data entry errors may occur. If that happens, we will correct the information when possible. If we’re unable to provide accurate contact details, the lead will be replaced.

Duplicate appointments, meaning the same contact was submitted more than once, will be identified and replaced.

If a appointment claims they never inquired about franchise opportunities or do not recall speaking with our appointment setter, the lead will be reviewed and replaced if verified.

If an appointment is primarily seeking employment rather than exploring franchise ownership, the lead will be reviewed and replaced as appropriate.

Leads that are found to have intentionally provided false or misleading contact information will be deemed invalid and replaced.

All appointment disputes must be submitted within 48 hours of the call in order to qualify for review and potential replacement. Disputes submitted after this period will not be eligible for replacement.

1. Leads. A “Lead” is a prospect collected through BizSold lead forms and sent to the Lead Buyer by email, calendar invite, CRM, or another delivery method. BizSold pays for the advertising, lead generation, and verification work. Leads are exclusive to the Lead Buyer for 6 months unless a credit or replacement is approved. If a credit or replacement is approved, the lead goes back to BizSold immediately and the Lead Buyer must stop contacting that person.
2. Show-Up Guarantee and Credits. BizSold guarantees an 80% show-up rate per campaign. The first 20% of no-shows are considered normal. No-show meetings within the remaining 20% will be reattempted up to three (3) times. If the meeting is successfully rebooked within 10 days, the lead remains valid and no credit will be issued. If the show-up rate drops below 80%, BizSold will provide replacement leads. All credit requests must be sent within 48 hours of the scheduled meeting time. Late requests are rejected and count as valid leads. A call log screenshot is required for every credit request. It
must show the prospect’s phone number, date, time, and call duration. For video no-shows, the Lead Buyer must call the prospect by phone at the 5-minute mark and send the call log screenshot. Credits are only given for fake contact information, competitor or spam inquiries, duplicate leads, or verified BizSold verifier error. Credits are not given if the prospect changes their mind, the Lead Buyer is late, the Lead Buyer reschedules, the call log is missing, or the prospect objects after being properly handed off. BizSold may review verifier call transcripts when lead quality is disputed. If BizSold made an error, the lead will be replaced. If BizSold verified the lead correctly, the lead is valid.
3. Buyer Responsibilities. The Lead Buyer must give BizSold accurate campaign details, calendar availability, and contact information. The Lead Buyer is responsible for following up with leads quickly and professionally. BizSold is not responsible for missed opportunities caused by the Lead Buyer’s delay, mistakes, unavailable calendar, or sales process. The Lead Buyer must be honest about call results. A formal written warning will be issued for any false credit claims. A second false claim will permanently require full audio or video recordings for all future disputes, and failure to provide a recording forfeits the right to request any credit other than a no-show.
4. No Sales Guarantee. BizSold provides sales leads only. BizSold does not guarantee closed deals, sold franchises, revenue, profit, financing approval, or return on investment.
5. Payment. This is a prepaid program. Lead fees are deducted as leads are delivered. Prepaid funds are non-refundable. The Lead Buyer may not file chargebacks or payment reversals for delivered leads. If the balance reaches $0.00, lead delivery pauses until more funds are approved. Late or unpaid invoices may be charged interest at 24% per year.
6. Pauses and Cancellation. The Lead Buyer may pause lead delivery by written request and resume by written request. The Lead Buyer may not cancel delivered leads and is not entitled to refunds. BizSold may pause or cancel service for non-payment, misrepresentation, breach of this agreement, or harmful conduct. If BizSold cancels the agreement, any remaining prepaid leads will be fulfilled before closing the account. No cash refunds will be issued.
7. Delivery Timing. BizSold will make reasonable efforts to begin lead delivery within the agreed timeframe. Campaign timing may vary based on ad performance, market conditions, and lead availability.
8. Confidentiality and Data Use. BizSold’s lead data, pricing, scripts, systems, processes, and methods are confidential and belong to BizSold. The Lead Buyer may not share, copy, sell, disclose, or use this information outside this agreement. Both parties must follow all applicable privacy, email, marketing, telemarketing, and data laws, including CASL, CAN-SPAM, TCPA, PIPEDA, and relevant Canadian/U.S. privacy laws. The Lead Buyer may only use prospect data for the franchise sales activity covered by this agreement. The Lead Buyer's confidentiality obligations under this agreement survive its termination and remain in effect indefinitely.
9. Indemnity and Liability. The Lead Buyer agrees to protect and hold BizSold harmless from claims, penalties, losses, costs, or damages caused by the Lead Buyer’s use of leads, misuse of data, unlawful outreach, or breach of this agreement. BizSold’s total liability is limited to the amount the Lead Buyer paid in the 30 days before the claim. BizSold is not responsible for indirect damages, lost profits, lost sales, or lost business opportunities.
10. Disputes and Law. Any dispute must first be submitted to non-binding mediation. Both parties agree to try to resolve the dispute in good faith within 30 days of written notice. This agreement is governed by the laws of Ontario, Canada, and is considered entered into in Toronto, Ontario. Any legal dispute must be handled in Ontario unless both parties agree otherwise in writing.
11. General Terms. This is the full agreement between the parties and replaces all earlier discussions or messages. If one part of this agreement is not enforceable, the rest still applies. The Lead Buyer may not transfer this agreement or share leads with another person or company without BizSold’s written approval. Electronic signatures are valid. If signing for a company, the signer confirms they have authority to bind that company.

You can call us toll free at 1-887-337-1188 Monday to Friday 9am - 6pm EST.